Comments on: Why I HATE Cable Companies! http://dougzuck.com/why-i-hate-cable-companies A place to put some stuff... Thu, 09 Sep 2010 08:27:52 +0000 hourly 1 http://wordpress.org/?v=abc By: MJB http://dougzuck.com/why-i-hate-cable-companies/comment-page-1#comment-72 MJB Thu, 23 Jul 2009 13:19:55 +0000 http://dougzuck.com/?p=617#comment-72 The key is to never call the number for billing inquiries when you have a problem with your bill. I tried that number a couple of times and like you, the best I got was a $10 "promotion". What I have learned is, you need to call the number for canceling your service. RCN has the whole menu of options like everyone else. After you select the option for canceling your service, they then ask if you are canceling because you are moving or for another reason. My bill for digital cable/DVR and 10mpbs internet had reached $160. Like you I had been meaning to make the dreaded call, but never got around to it. Two days ago I made the call and selected the option for canceling your service. I told them that I was leaving because Comcast was offering a comparable deal (slightly slower internet and the dvr was only free for the first 3 months) for $70 a month for the first 12 months. Within 5 minutes they offered me the deal to keep my same service for $73 a month. My rate went from $160 to $73 for the next year. At best I thought they would cut it to $125. I highly recommend this method. The key is to never call the number for billing inquiries when you have a problem with your bill. I tried that number a couple of times and like you, the best I got was a $10 “promotion”. What I have learned is, you need to call the number for canceling your service. RCN has the whole menu of options like everyone else. After you select the option for canceling your service, they then ask if you are canceling because you are moving or for another reason.

My bill for digital cable/DVR and 10mpbs internet had reached $160. Like you I had been meaning to make the dreaded call, but never got around to it. Two days ago I made the call and selected the option for canceling your service. I told them that I was leaving because Comcast was offering a comparable deal (slightly slower internet and the dvr was only free for the first 3 months) for $70 a month for the first 12 months. Within 5 minutes they offered me the deal to keep my same service for $73 a month. My rate went from $160 to $73 for the next year. At best I thought they would cut it to $125. I highly recommend this method.

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